Cancellation and refund policy

1. Scope

This policy explains subscription cancellation, withdrawal from a contract and refunds for ANCHA AidUTeach digital services. It applies to paid subscriptions contracted by individuals who qualify as consumers. Mandatory statutory rights apply regardless of this wording; free services do not generate a refund of an unpaid price.

2. Provider

Services are provided by GAMPAV S.R.L., Romanian company number 55710633, Trade Register J2026058050002, registered at 3 Mircea cel Bătrân Blvd., A1 building, D entrance, 7th floor, apt. 82, Târgoviște, Dâmbovița, Romania. Contact: contact@anchateach.com.

3. Order and access activation

Before an order, the plan, included features, charging currency, total price including VAT, payment frequency and recurring nature, where applicable, are displayed. Paid access is activated after the processor confirms payment and its status is verified in the ANCHA system. Contract confirmation and required information are supplied on a durable medium, generally by email.

4. Renewal and cancellation

If a subscription renews automatically, this and the charging frequency are displayed before payment. Users can stop future renewals from their account, where that option is available, or by emailing contact@anchateach.com.

Stopping renewal is not automatically a refund request. Unless a statutory withdrawal, non-conformity or another refund right applies, paid access remains available until the end of the paid period.

5. Fourteen-day withdrawal right

A consumer generally has the right to withdraw from a distance service contract within 14 days of conclusion, without giving a reason, subject to statutory exceptions. For a continuously supplied SaaS subscription, immediate activation does not automatically remove this right.

If the user expressly requests performance during the withdrawal period and the legal conditions are met, a proportionate amount may be due for service supplied before withdrawal. The separate rules for digital content not supplied on a tangible medium apply only where relevant and where legal requirements are met.

6. Exercising withdrawal

Before the deadline, the consumer sends an unequivocal statement to contact@anchateach.com, giving the account email and order identifier where available. No reason is required. GAMPAV acknowledges receipt on a durable medium.

7. Refund after withdrawal

Where withdrawal is valid, GAMPAV refunds sums due without undue delay and generally within 14 days of being informed. The same payment method is used unless the user expressly agrees otherwise, at no additional cost. The sum may be adjusted only where law permits a proportionate charge for service already supplied. No withdrawal administration fee is charged.

8. Other refund situations

Refunds may also be due for duplicate or erroneous charges, unauthorised payments, failure to activate a paid service, non-conforming digital service or other statutory cases. Mandatory remedies, including those under Romanian Emergency Ordinance 141/2021 where applicable, are not restricted.

9. How to request a refund

Email contact@anchateach.com with the account email, transaction identifier, date, amount and reason, unless exercising an unreasoned withdrawal right. Do not send a full card number, CVV or passwords. The request is reviewed and a response sent by email within a reasonable time and applicable statutory deadlines.

10. Account and data

Cancelling a subscription does not delete the account. Withdrawal or expiry of paid access does not automatically delete tests, answers, grades or student history. Retention, access, export and deletion are governed by the Privacy Policy and GDPR obligations.

11. Complaints and changes

Questions and complaints may be sent to contact@anchateach.com. Consumers may contact ANPC and use the SAL platform. Policy changes do not retroactively reduce acquired rights.

12. Model withdrawal form (optional)

To: GAMPAV S.R.L., contact@anchateach.com

“I hereby give notice that I withdraw from my contract for the following ANCHA subscription or service: ______. Order date: ______. Consumer name: ______. Account email: ______. Date: ______. Signature (only if submitted on paper): ______.”